apartment management and maintenance

The last two apartments I've lived in have had the same problem with maintenance. We notice and problem and put in a maintenance request describing the problem. In response, the people in charge of taking messages and doing maintenance invent their own problem that would be easier to solve and attempt to solve that. So after we get up the courage to contact management and after we wait for maintenance to get to our complaint on the list, we still get no actual help.

Actual complaint: water seeps up from around the base of the toilet sometimes. (Basement apartment.)
Invented complaint: the toilet is clogged and we're too stupid to figure out how to use a plunger.
"Solution" to invented complaint: send someone over with a plunger.
Effect of "solution" on actual complaint: null.

Actual complaint: sometimes water leaks down from the bathroom above us into our bathroom ceiling and has eroded a hole into it.
Invented complaint: the bathroom ceiling is damaged for no reason.
"Solution" to invented complaint: patch the drywall in the ceiling.
Effect of "solution" on actual complaint: The newly-patched ceiling now has a new hole in it from the water that occasionally leaks onto it from the bathroom above us.

Actual complaint: Water spontaneously comes up from the drainpipe of our bathroom sink. A few times enough water has come up to spill over onto the floor.
Invented complaint: the drainpipe of our bathroom sink is clogged and therefore drains slowly. We're too stupid to figure out how to use a snake or drain cleaner from the grocery store.
"Solution" to invented complaint: snaking the drain, using drain cleaner, and removing the U-bend to clean more thoroughly before replacing.
Effect of "solution" on actual complaint: I guess the sink is draining a little faster, but water still flows backwards up the drain pipe when we're not even running water.

Imagine what they could fix if they actually LISTENED to us and BELIEVED us and went after the actual problem in the first place!